Refund Policy
Last updated: 06/04/2026
This Refund Policy applies to the purchase of the Explorer Belt, a product designed to make walking your dog easier and more comfortable.
By purchasing the Explorer Belt, you agree to the terms outlined below.
1. Right of Withdrawal (EU Customers)
In accordance with European consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product, without providing any reason.
To exercise this right:
You must notify us within 14 days of delivery
The product must be returned within 14 days after notification
2. Return Conditions
To be eligible for a refund, the Explorer Belt must:
Be returned in its original condition
Be unused and not damaged
Include all original packaging (if possible)
We reserve the right to refuse a refund if the product shows signs of use or damage.
3. Refund Process
Once we receive and inspect the returned product:
You will be notified of the approval or rejection of your refund
If approved, the refund will be processed within a reasonable timeframe
The refund will be issued using the original payment method, unless agreed otherwise
4. Return Costs
Return shipping costs are the responsibility of the customer, unless the product is defective or incorrect
We recommend using a trackable shipping service, as we are not responsible for lost returns
5. Defective or Damaged Products
If you receive a defective or damaged Explorer Belt:
Please contact us as soon as possible with proof (e.g., photos)
We may offer a replacement, repair, or full refund depending on the situation
6. Warranty
The Explorer Belt is covered by a 2-year warranty under normal use
The warranty does not cover normal wear and tear or damage caused by misuse
7. Contact
If you have any questions or wish to request a return or refund, please contact us:
📧 Buddydoggy.be@gmail.com
📞 +32 456 82 52 82
By purchasing the Explorer Belt, you acknowledge that you have read and agree to this Refund Policy.
