Privacy Policy

Last updated: 06/05/2026

At Buddy Doggy, we place great importance on protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you purchase and use our product, the Explorer Belt, or interact with us.

1. Information We Collect

We may collect personal information in several ways, including when you:

Visit our website
Purchase the Explorer Belt
Contact us by phone, email, or in person

The data we collect may include:

Name
Address (for shipping and billing)
Phone number
Email address
Order and payment details

2. How We Use Your Information

We use your personal data to:

Process and deliver your orders
Manage payments and invoices
Provide customer support
Handle returns, repairs, and warranty requests
Send updates about your order or our products
Send marketing communications (only if you have given consent)

3. Legal Basis for Processing (GDPR)

As we operate in the European Union, we process your personal data based on:

Contractual necessity (to fulfill your order)
Consent (for marketing communications)
Legal obligations (e.g., accounting requirements)
Legitimate interests (to improve our products and services)

4. Information Sharing

We do not sell or rent your personal data.

We may share your information only when necessary:

With delivery partners to ship your order
With payment providers to process transactions
With service providers supporting our business (under confidentiality agreements)
When required by law or legal authorities

5. Data Retention

We retain your personal data only for as long as necessary to:

Fulfill your order and provide after-sales service
Comply with legal and tax obligations
Resolve disputes

When no longer required, your data will be securely deleted or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or disclosure.

Access to personal data is limited to authorized personnel who are bound by confidentiality obligations.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate data
Request deletion of your data
Restrict or object to processing
Withdraw consent at any time (for marketing)
Request data portability

To exercise your rights, please contact us:

📧 Buddydoggy.be@gmail.com
📞 +32 456 82 52 82

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your experience and analyze website usage.

You can manage your cookie preferences through your browser settings.

9. Product & Warranty Conditions – Explorer Belt

Our repair workshop is located in Brussels.
The Explorer Belt comes with a 2-year warranty, valid under normal use conditions.
The warranty does not cover damage resulting from normal wear and tear over time, misuse, or improper handling.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements.

If significant changes are made, we will notify you via email or through our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us: